Frequently Asked Questions
Assisted Living and Extended Congregate Care
Our front office is open every day from 8 am to 6 pm.
What is assisted living?
Assisted living is housing for those 62 and over that provides assistance with activities of daily living. We offer meals, medication services, housekeeping, laundry, and various other services to help each resident attain their highest potential level of independence.
Do you offer housekeeping?
We provide weekly housekeeping. Our friendly and professional staff cleans each apartment once a week. If alternative measures must be taken, please contact our front office.
What are the prices?
Pricing options and availability can be found in our Marketing Office. Call or visit us today to learn more!
What languages do you speak at The Cloisters?
At The Cloisters, we speak both English and Spanish.
Can family or friends bring pets when visiting?
While our community does not allow pets to live in the apartments, pets are always welcome to visit. We ask that each pet have their current shots, be kept on a leash, and under the control of their owner when in public areas.
Is there any private space available to use?
Residents may reserve the activities lounge for any special event with notice. Contact the front office if you would like to reserve this space.
Is there a beauty or barbershop on-site?
At The Cloisters, we have both a beauty salon and barbershop on-site that offer a variety of services.
Is internet access available?
Wi-Fi Internet is provided on-site for all residents and their guests.
Is there a telephone in each apartment?
Each apartment is equipped with telephone hookups. If you would like telephone service we can help you set it up through the phone company. We provide a private area with public telephones for use by our residents. Residents are welcome to bring their own mobile device.
Is there access to cable television?
We offer access to basic cable television for all residents in their apartment homes and rooms. We do supply televisions.
Do the apartments come with full kitchens?
Each apartment home has a full kitchen. Extended Congregate Care rooms do not have kitchens.
Is there a dining option?
We have open dining from 7:30 am to 6:00 pm. The dining room is served restaurant-style with menus and servers. Our chef works to create flavorful and nutritious food, and we also accommodate special dietary needs for residents with a physician’s order.
Are activities provided?
We believe events and activities enrich our resident’s lives and have a powerful impact on the healing process. We create a fun, uplifting environment where our residents can be social, get involved, and enjoy their favorite hobbies and activities.
We pass out a monthly calendar to inform each resident of upcoming activities, and copies of this calendar can be obtained at the front desk. Click here to view our online activities calendar.
Is smoking permitted?
For the safety and health of our residents and staff, The Cloisters is a smoke-free community. We do, however, have designated smoking areas outdoors. Please ask the front desk about the location of our designated smoking areas.
Who do I talk to about questions in regard to financials, billing, and/or application paperwork?
At The Cloisters, we have a full-time business office manager. Our business office manager will answer any questions you may have regarding financial or billing concerns. To make an appointment with our business office manager, please contact the front desk.