Residential FAQ’s

Office HoursOur front office is open every day from 8 am to 6 pm.

What is senior residential living?

Senior residential living is a community designed for those 62 and over that desire a worry-free lifestyle and social engagement.

What are the prices?

Pricing options and availability can be found in our Marketing Office. Call or visit us today to learn more!

What languages do you speak at The Cloisters?

At The Cloisters, we speak both English and Spanish.

Is there any private space available to use?

Residents may reserve the activities lounge for any special event with notice. Contact the front office if you would like to reserve this space.

What appliances come with the apartment?

Apartment appliances vary. Please contact us for specific appliances for your requested floor plan. All apartments come with a stove and refrigerator. Some have dishwashers, microwaves but please call us to find out what floor plans offer these or all of these.

Is the community pet-friendly?

Pets are permitted to visit, and we have specific areas for pets. If you would like a pet-friendly apartment, please contact the leasing office for options.

Do I get an assigned parking spot?

All parking spots are assigned and all new residents go on a waiting list until a spot becomes available. Spaces that aren’t assigned are available for residents and their guests.

Do you have a beauty salon or barbershop?

At The Cloisters, we have both a beauty salon and barbershop on-site that offer a variety of services. Please contact the front desk for pricing, appointments and more information.

Is internet access available?

Wi-Fi Internet is provided on-site for all residents and their guests.

Is there a telephone in each apartment?

Each apartment is equipped with telephone hookups. If you would like telephone service we can help you set it up through the phone company. We provide a private area with public telephones for use by our residents. Residents are welcome to bring their own mobile device.

Is there access to cable television?

We offer access to basic cable television for all residents in their apartment homes and rooms. Apartments do not come with televisions.

Are activities provided?

We believe events and activities enrich our resident’s lives and have a powerful impact on one’s general well-being. We create a fun, uplifting environment where our residents can be social, get involved, and enjoy their favorite hobbies and activities.

We pass out a monthly calendar to inform each resident of upcoming activities, and copies of this calendar can be obtained at the front desk. Click here to view our online activities calendar.

Is smoking permitted?

For the safety and health of our residents and staff, The Cloisters is a smoke-free community. We do, however, have designated smoking areas outdoors. Please inquire with the front desk for the location of our designated smoking areas.

Who do I talk to about questions in regard to financials, billing, and/or application paperwork?

At The Cloisters, we have a full-time business office manager. Our business office manager will answer any questions you may have regarding financial or billing concerns. To make an appointment with our business office manager, please contact the front desk.